Faq's
Common questions about ClosetLux orders, shipping, and membership.
Where do you ship?
We ship from Dubai, UAE. Available destinations and rates are shown at checkout. Delivery times are estimates and may vary by courier and destination.
How long does shipping take?
Most orders are prepared within a few business days. Transit time depends on your location and the carrier selected at checkout. You will receive tracking when your order ships.
Can I return or get a refund?
No. ClosetLux operates a strict No Return & No Refund Policy. Please choose carefully before purchasing. Damaged or incorrect shipments should be reported within 48 hours of delivery with photos.
What is ClosetLux membership?
Membership is a one-time fee that unlocks member benefits described on our Membership page (including wholesale / members-area access). The fee is non-refundable.
How do I access the Wholesale / Members Area?
Purchase membership, then sign in from the account menu. Visit Wholesale while logged in as a member. Non-members will see a members-only message.
Are your fragrances authentic ClosetLux products?
Yes. All products sold through this store are ClosetLux fragrances and related items from our catalog (Empire Noir, Luxe Chronicles, Hair Mist, Gift Boxes, and more).
Do prices include tax or duties?
Checkout shows applicable taxes where calculated. International orders may be subject to import duties or customs fees charged by your country; those are the buyer’s responsibility unless stated otherwise.
How can I contact support?
Use our Contact page, email contact@shahidanwaruniversity.com, or call +1 (571) 518-2577.