No Return & No Refund Policy
Last updated: October 23, 2026
All sales are final. ClosetLux does not accept returns and does not issue refunds once an order has been placed, except where required by applicable law.
Why this policy
Our fragrances and gift items are sealed personal-care products. For hygiene and authenticity reasons, we cannot accept opened or returned merchandise back into inventory.
No returns
- We do not accept returns of any products, including fragrances, hair mist, gift boxes, or related merchandise.
- Change of mind, dislike of scent, wrong size/selection, or ordering errors are not eligible for return.
- Please review product titles, descriptions, and images carefully before checkout.
No refunds
- Payments for products and membership fees are non-refundable once processed.
- Promotional, discounted, or wholesale/member orders follow the same no-refund rule.
- If your payment provider reverses a charge without our authorization, we may suspend fulfillment or account access until resolved.
Damaged or incorrect shipments
If your package arrives visibly damaged in transit, or you receive the wrong item, contact us within 48 hours of delivery with your order number and clear photos of the packaging and product. We will review the case and, at our sole discretion, may offer a replacement or store credit where appropriate. This does not create a general right of return or refund.
Membership
The ClosetLux membership fee is a one-time purchase and is non-refundable. Membership access may be revoked for misuse without refund.
Contact
Questions about this policy: email contact@shahidanwaruniversity.com or Contact us. ClosetLux, Phone: +1 (571) 518-2577.