Sign-in problems
Fixes for missing email codes, an empty account after sign-in, Apple or Google sign-in errors and being signed out.
Video coming soon. The steps below are complete.
I signed in and my account is empty (no plan, no watchlist)
You probably used a different sign-in method from last time. Each method (Apple, Google, email code) is a separate account. Sign out (Account › Session › Sign out) and sign in with the method you used before.
The email code didn't arrive
- Wait a minute and check spam, junk and promotions folders.
- Check the address. Press Use a different email if it's wrong.
- Press Resend code (available after about a minute).
- Codes expire after 10 minutes and work once. Use the newest code.
"Sign in with Apple" or Google doesn't open
- Allow pop-ups for this website.
- Turn off content blockers for this website and try again.
- Try another browser, or a private window.
I keep getting signed out
- Make sure your browser isn't clearing site data when it closes.
- If you pressed Sign out of all devices somewhere, sign in again everywhere.
Still stuck?
Email contact@shahidanwaruniversity.com with the sign-in method you use and what you see.