Shahid Anwar University (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit shahidanwaruniversity.com, enroll in courses, contact support, or use our services.
1. Introduction
By using our website or services, you agree to the practices described in this policy. If you do not agree, please discontinue use of the site. For terms governing purchases and course access, see our Terms of Service.
2. Information We Collect
Information you provide
- Name, email address, phone number, and WhatsApp contact details
- Account registration and login credentials
- Messages sent through contact forms or support channels
- Enrollment details, course progress, and completion status
- Billing name and transaction references (payment card data is processed by our payment providers, not stored on our servers)
Information collected automatically
- IP address, browser type, device type, and operating system
- Pages visited, time on site, and referral URLs
- Cookies and similar technologies (see Section 5)
3. How We Use Information
We use your information to:
- Provide access to courses, mentorship, and member areas
- Process enrollments, payments, and account management
- Respond to support requests and communicate service updates
- Improve website performance, security, and user experience
- Send important notices about your account or policy changes
- Comply with legal obligations and prevent fraud or abuse
4. Payments & Billing
Payments are processed through secure third-party payment gateways (such as Stripe or similar providers). We receive confirmation of payment status and limited billing details needed to fulfill your order. We do not store full credit card numbers on our servers.
Course purchases are generally non-refundable as stated in our Terms of Service. Password sharing and unauthorized account access are prohibited.
5. Cookies & Analytics
We use cookies and similar technologies to:
- Keep you signed in and remember preferences
- Understand how visitors use our site (analytics)
- Improve security and prevent abuse
You can control cookies through your browser settings. Disabling cookies may limit some features (such as staying logged in).
7. Data Security
We implement reasonable administrative, technical, and organizational measures to protect your information. No method of transmission over the Internet is 100% secure; we cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of your account password and notifying us promptly of any unauthorized access.
8. Data Retention
We retain personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer required, we delete or anonymize it where feasible.
9. Your Rights & Choices
Depending on your location, you may have the right to:
- Access, correct, or update your personal information
- Request deletion of certain data (subject to legal and contractual limits)
- Opt out of non-essential marketing emails (account-related emails may still be sent)
- Withdraw consent where processing is based on consent
To exercise these rights, contact us using the details in Section 13. We will respond within a reasonable timeframe.
10. Children’s Privacy
Our services are not directed to children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us data, contact us and we will take steps to delete it.
Users under 18 should use the site only with parental or guardian permission, as described in our Terms of Service.
11. International Users
Our services may be operated from the United States and other regions. If you access the site from outside your home country, your information may be transferred to and processed in countries with different data protection laws. By using our services, you consent to such transfer where permitted by law.
12. Policy Updates
We may update this Privacy Policy from time to time. The “Last updated” date at the top will indicate when changes were made. Material changes may be communicated via email or a notice on the website. Continued use after updates means you accept the revised policy.
13. Contact Us
For privacy questions, data requests, or concerns about your information:
Official website: shahidanwaruniversity.com